To Whom it May Concern,
I wanted to write a letter of thanks regarding Matt Krieitzer. After a long drawn out struggle with bad customer service at Fed-Ex I reached out to your company. At first my struggle continued and no one seemed to want to help me out… That is until I got Matt on the other end of the phone. He was prompt, courteous and efficient. He went above and beyond the call of duty to assist me with my situation. Including, but not limited to, making calls on my behalf after he had left the office using his own cell phone. Then following up on his day off to ensure that I had the products I needed. Now that is SERVICE!
If everyone took their job half as seriously as Matt the world would be a better place.
Thank you,
Brett Wolf