Why KiA and Suzuki Depot

To Whom it May Concern,

I wanted to write a letter of thanks regarding Matt Krieitzer. After a long drawn out struggle with bad customer service at Fed-Ex I reached out to your company. At first my struggle continued and no one seemed to want to help me out… That is until I got Matt on the other end of the phone. He was prompt, courteous and efficient. He went above and beyond the call of duty to assist me with my situation. Including, but not limited to, making calls on my behalf after he had left the office using his own cell phone. Then following up on his day off to ensure that I had the products I needed. Now that is SERVICE!

If everyone took their job half as seriously as Matt the world would be a better place.

Thank you,

Brett Wolf

Jorge and Rigo, you’re both awesome, a great team.

Thanks for making KIA Depot our first and last stop to find a replacement for our worn-out Toyota Sienna (”Joe”).

Edmunds.com and the other carbuyer sites had great things to say about the KIA Sedona, and we are VERY happy with the quality and quiet, smooth,
comfortable ride of our new Claret Red Sedona (”Clarence”). The Sedona
is peppier than our old Sienna– the KIA engine never seems to have to wind up to get us onto the freeway or Great quality, great value, great warranty, and great sales team!

Thanks for the low-pressure environment, excellent inventory (which Rigo had memorized) You had EXACTLY the Sedona we wanted!) And thanks for treating us like family.
We’ll be coming back for our service, and we’re telling everyone that admires “Clarence” to head for the KIA Depot ASAP.

Thanks again for the best carbuying experience we’ve had to date, and the best minivan value out there– by far.

The Silzel Family

–
John W. Silzel, Ph.D.

Dear Andres:

As you may remember, we gave you the highest recommendation on the telephone survey.  You were the best car salesman with whom we have ever dealt and we are 79 years old!  Not only did you create an uncomplicated buying process, buy you also reviewed the new Kia’s operational requirements perfectly.

We have recommended you to six friends and family members, including a grandson who will be needing a car in the near future.

Unfortunately, we are of the “old school”; we are not trained for, nor do we own a computer.  For this reason, we would like to praise you via this letter.

I have had my Kia serviced by your company and will continue to do so.  You work for a great company and I would definitely buy another Kia from you and your company.

Sincerely,

Harry H. Klinder

Dear Alex:

The man with the golden, speedy fingers! And l thought l could type fast! l
remember years ago, long before your time, when a person purchased a car, it
took forever to get the paperwork done … not anymore!

Thank you so much for the time you spent with us during the purchase of my
Kia Sorento. What a nice experience to meet all of you.
I love my car~I already got a duster so that I can keep that black shine on a
daily basis!

Thanks again for your hard work and respectfulness. It did not go unnoticed!

Sincerely

Rose Shapiro

Dear Andres:

You may not be selling cars for a long period oftime, but I personally
commend you on your ability to meet the client, show the client, teach the
client, and finally sell the client – witbout any hassle or hard sell,

My experience with Kia Depot turned out to be one of the best in purchasing
my Kia Sorento. I love it!

Thank you for extending patience and understanding, and taking the time to
teach us how everything works. Without sounding too “gushy,” YOU ARE THE
BEST!

Thank you again and again.

Sincerely,

Rose Shapiro

Dear Kirk:

Thank you for being instrumental in seeing to it that the purchase of my Kia
Sorento ended in a very gratifying way. I know sometimes I can be impatient,
but you were kind enough to help the process of the delivery go smoothly and
quickly.
Thank you so much to you and y0ur staff for your understanding and
knowledge.

I love my Kia Sorento, and thank you again for your kindness.

Sincerely,

Rose Shapiro

Dear Herbie:

I remember the day!I first met you and made the comment: Once a car
salesman, always a car salesman… you were so insulted, and rightfully so!

During the shopping, negotiations and final sale of my Kia Sorento, you
certainly proved me wrong. You are, indeed!, honest, respectful and a
pleasure to know.

I want to take this opportunity to thank you far the inordinate amount of time
you spent with us. My Sorento is exactly what I want and I love it! I’ll really
miss seeing you and the rest of the group, but plan on visiting every chance I get.

Thanks again for your kindness,

Rose Shapiro

Dear Chris:
What call we say? You run one hellava service department, and the time you
spent with us was so appreciated. Everyone was respectful, knowledgeable,
and literally “on the ball,” and I attribute that to your training and understanding.
Thank yon so much for’ making the delivery of my Kia Sorento a smooth and
enjoyable one. It took a little while, but it did get done!

I love my car!

Rose Shapiro

“You’ve earned a Platinum Level Annual Recognition Award in the 2008 Kia Parts Elite Program.  This is a notable achievement worthy of acknowledgment.”